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Once in place, we’ll certify the installation and document our inspection procedures with a detailed installation report. This way you’re 100% sure that your LTI UPS is properly installed and fully operational in accordance with our physical planning recommendations. In addition, you’ll also receive the unit’s instruction manual containing all needed operating instructions, simple maintenance procedures, and complete schematic and wiring diagrams.

In-Depth “Hands-on” Training – Your Place or Ours

Once on-line, it’s important that your LTI UPS receives periodic maintenance checks to assure continued, reliable performance. One performance key is operator training. For a flat fee, up to six of your employees will receive intensive operating and maintenance training. Here they will learn UPS theory and system design, along with easy maintenance and troubleshooting methods. Most important, much of the time is spent in hands-on training.

To reinforce the training program, all students receive a special maintenance and training guide. This includes service oriented, quick reference schematic diagrams and prints, along with a detailed cross-reference troubleshooting guide, periodic maintenance checklist, and service tips. Thus, your operating personnel will be able to perform routine maintenance; troubleshooting, and simple UPS repair.

We’re “On-Call” 24 Hours-a-Day, 365 Days-a-Year

Even though we’ve accumulated 30 years of documented UPS reliability, the possibility of a malfunction always exists. In this event, professional service consultation is only a phone call away. Just call our 24-hour service number and leave a “call-back” message – any time. A knowledgeable, “on-call” LTI service engineer will respond promptly – usually within 15 minutes. With his help you can evaluate your current situation and plan an immediate course of action. Most often it’s possible to correct your problem through telephone consultation. LTI’s “on-call” telephone consultation service is always available – without charge.

Priority Service Circuit Board Repair

Should a circuit board develop a fault, just remove it and air express it to us. One of our circuit board specialists will make the repair and return the board…usually within 72 hours. To assure continuous UPS protection, we stock most printed circuit boards.

Continued Warranty Protection Through Scheduled Preventive Maintenance

To assure your system’s longevity and continued fine performance, we recommend that you subscribe to one of our scheduled maintenance and extended warranty programs. These offer substantial benefits:

• Scheduled Inspection. A pre-determined number of times per year our service engineers will inspect and test your UPS, make any needed repairs, and provide you with a written inspection report.
• Dedicated Stockroom. You have immediate access to our spare parts stockroom. We maintain a quarter-million dollar inventory dedicated solely to service. In the great majority of instances, we have the part you need…regardless of your unit’s age.
• Free Repairs. All repair costs – parts, labor, and associated expenses are included in our Extended Warranty Programs at no additional cost to you.
• Performance Enhancement. Performance-enhancing modifications made to our UPS design are automatically incorporated into your system when covered by one of our maintenance plans.

Your UPS History at our Fingertips

With our history log, service engineers have immediate and complete access to your UPS’ operating and service history. This includes service records, maintenance visits, and applicable design and construction changes. We also maintain a library of all unit instruction manuals. Both assist us in maintenance consultation and repair.